Please Note: Acclimation procedures must be followed for all new arrivals in order to be covered under our 7-Day “Arrive Alive, Stay Alive®” and 30-Day Guarantees.
All items purchased from tropicallivefishstore.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please Note: Shipping charges and Box fees are non-refundable.
Aquatic Life Returns
At Tropical Live Fish Store®, the health and well being of all species we offer is our primary concern. Because of the complex procedures involved in properly packaging and shipping aquatic life, we cannot accept the return of any aquatic life. Please make your selections carefully.
Aquatic Life Guarantee Claim Form
If you experience a loss within the guarantee time frame of your purchase, please submit a claim via our Aquatic Life Guarantee Claim Form. Once the details in the claim form are reviewed, you will be issued a store credit for your loss. Store credit expires one year after date of issue.
Aquarium Supplies Returns
We are committed to ensuring enjoyment of your purchase and experience with Tropical Live Fish Store®. If you are not 100% satisfied with your aquarium supply purchase, you can return it within 30 days for store credit* for the purchase price of the returned item(s).
Please Note: Return of electrical equipment for exchange or store credit is limited to 30 days from the date of purchase. Beyond 30 days, please contact the manufacturer for repair or replacement as covered by the manufacturer’s warranty.
Returned products must be unopened and in the original packaging to receive full store credit. Products that have been opened, used, or lightly used, will incur a 15% processing fee. Upon receipt of the returned product, store credit will be applied, minus the processing fee.
*Store credit expires one year after date of issue.
Revised August 7, 2022